Terms of Service

OVERVIEW
Welcome to CoolTass! The terms "we", "us", and "our" refer to CoolTass, a brand owned and operated by Hashtag Innovation Handelsbolag (Org. no: 969793-1922). CoolTass operates this store and website, including all related information, content, features, tools, products, and services to provide you, the customer, with a tailored shopping experience (the "Services").

Please read these Terms of Service carefully. By visiting, interacting with, or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms of Service, you may not use or access our Services.

SECTION 1 – PET SUPPLEMENT & HEALTH DISCLAIMER (IMPORTANT)
The products sold on CoolTass are nutritional supplements intended for animals (pets) only. They are not intended to diagnose, treat, cure, or prevent any disease, illness, or medical condition.
The information provided on this website, on product labels, or in any marketing material is for informational purposes only and is not a substitute for professional veterinary advice. Always consult with your veterinarian before starting your pet on any new diet or nutritional supplement, especially if your pet is pregnant, nursing, taking medication, or has a pre-existing medical condition. CoolTass assumes no liability for adverse reactions or misuse of our products.

SECTION 2 – ACCESS AND ACCOUNT
By agreeing to these Terms of Service, you represent that you have at least reached the age of majority in your state or province of residence. To use the Services, you may be required to provide certain information, such as your email address, billing, and shipping information. You represent and warrant that all information you provide is accurate and current. You are solely responsible for maintaining the security of your account.

SECTION 3 – OUR PRODUCTS
We have made every effort to provide an accurate representation of our products. All descriptions of products are subject to change at any time without notice at our sole discretion. We reserve the right to discontinue the production of products at any time and may limit the quantities of products we offer to any person or geographic region.

SECTION 4 – ORDERS
When you place an order, it constitutes an offer by you to make a purchase. CoolTass reserves the right to accept or reject your order for any reason. In the event that we do not accept, modify, or cancel an order, we will attempt to notify you via the email address provided. Your purchases are subject to return or exchange only in accordance with our Refund Policy. You represent that your purchases are for personal use and not for commercial resale.

SECTION 5 – PRICES AND BILLING
Prices are subject to change without notice. You agree to provide current, complete, and accurate purchase and account information for all purchases. You agree to promptly update your account and other information so that we can complete your transactions.

SECTION 6 – SHIPPING AND DELIVERY
We are not responsible for delivery delays caused by courier companies, customs clearance, or events beyond our control. Once we have handed over the products to the courier, the title and risk of damage pass to you.

SECTION 7 – PROHIBITED USES
You may only access and use the Services for lawful purposes. You may not use the Services: (a) for any unlawful purpose; (b) to violate any laws or local ordinances; (c) to infringe upon our intellectual property rights or the intellectual property rights of others; (d) to submit false or misleading information; or (e) to upload or transmit viruses or malicious code.

SECTION 8 – DISCLAIMER OF WARRANTIES & LIMITATION OF LIABILITY
THE SERVICES AND ALL PRODUCTS ARE PROVIDED ON AN "AS IS" BASIS WITHOUT ANY WARRANTIES OR CONDITIONS OF ANY KIND. TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL COOLTASS (HASHTAG INNOVATION HANDELSBOLAG), OUR DIRECTORS, EMPLOYEES, OR PARTNERS BE LIABLE FOR ANY INJURY, LOSS, OR ANY DIRECT OR INDIRECT DAMAGES ARISING FROM YOUR USE OF ANY OF THE SERVICES OR PRODUCTS.

SECTION 9 – INDEMNIFICATION
You agree to indemnify, defend, and hold harmless CoolTass from any losses, damages, or claims (including reasonable attorneys' fees) arising out of your breach of these Terms of Service or your use of the Services.

SECTION 10 – GOVERNING LAW
These Terms of Service shall be governed by and construed in accordance with the laws of Sweden.

SECTION 11 – CHANGES TO TERMS OF SERVICE
We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms of Service by posting updates to our website. It is your responsibility to check our website periodically for changes.

SECTION 12 – COMPANY & CONTACT INFORMATION
Questions about the Terms of Service should be sent to us via the contact details below.

CoolTass (owned by Hashtag Innovation Handelsbolag)
Org. no: 969793-1922
VAT Number: SE969793192201
Email: support@cooltass.com

Head Office (Registered Address):
Berghamnsvägen 58A
165 71 Hässelby, Sweden

Warehouse & Returns Address:
Fagerstagatan 6
163 53 Spånga, Sweden